Box Office


How to Order Tickets

Tickets are available online anytime or by phone 713.533.0080 from 10am-4pm, Monday to Friday, excluding holidays.  If you have any difficulty with our online system please feel free to call us, we’re here for you!

How to get your tickets

You can choose to have your tickets emailed to print-at-home, mailed to you (up to one week before a concert), or held at Will Call for your pick up.  See venue info for Will Call details: Downtown and Neighborhoods

Print-at-Home tickets

When choosing print-at-home tickets, you will receive two emails.  The first confirms your order and the second, usually arriving within two hours, contains your tickets to print.  Please print tickets from a computer and not a mobile device.  Printing from a phone or tablet sometimes results in blank tickets.  If you do not receive your tickets within two hours please call us at 713.533.0080 and we can resend them.

Unable to use your tickets?

Please feel free to share them with a friend or give us a call at 713.533.0080 if you’d like to donate your tickets back for a tax deduction.

Exchanges

A benefit of being a subscriber is the ability to exchange tickets if your plans change.  Please call us at 713.533.0080 if you need to make an exchange to another concert.  Any change in ticket price may be responsibility of patron. 

If your tickets are lost

If your tickets are lost, please call us at 713.533.0080.  We're happy to reprint them for you.
 

Refunds

All sales are final and there are no refunds. 


 

Students

Tickets for students with a valid school ID are $10.  They are available by phone at 713.533.0080 and in-person on the day of the concert.
 

Seniors

Mercury does not offer senior pricing at this time. 

 

Children

Tickets for children are $10 and all children must be ticketed.  Children of all ages are welcome at Mercury concerts but please note, we have found families with young children prefer Neighborhood concerts due to their shorter duration, informal atmosphere and presence of break areas.  Downtown concerts are longer, lasting later into the evening, making them harder to sit through for the very young so we recommend them only for children over the age of six. 

 

 

Gift Certificates

Give the gift of music with a Mercury Gift Certificate... call us at 713.533.0080 or order online here.

To redeem a gift certificate, please call our Patron Services Manager, Angie Rome-Gonzalez at 713.533.0080 or angie@mercuryhouston.org.

Group Sales

Mercury is happy to offer discounts and special arrangements to groups of 10 or more.  Please contact our Patron Services Manager, Angie Rome-Gonzalez at 713.533.0080 for more information or to purchase for your senior, student, church or other group.

 

 

Weather policy

Concerts will proceed as planned regardless of inclement weather unless either a) the concert venue is closed or b) there is a volunteer or mandatory evacuation of the area where the venue is. 

Please check our Facebook or Twitter for the most up-to-date information regarding inclement weather on the day of your concert.

Changes to programs and policies

All programs, artists, dates, house rules and prices are subject to change.

 

Photography Release

Attendance at a Mercury concert constitutes consent to the use of your image or likeness by Mercury in any and all publications, including, but not limited to, photography, video or audio recording, without payment or any other consideration. 

 

The Concert Experience


What is the Concert Venue like?

Check out our Plan Your Visit section for more information about our venues, including directions and parking, accessibility, dining suggestions and ticketing pick-up.  For the Wortham see Downtown, or for MFAH, MATCH, MDPC and Dosey Doe see Neighborhoods.  

How long is the concert + is there an intermission?

Downtown concerts usually last about 1 hour 45 minutes and have an intermission.  Neighborhood concerts usually last about 1 hour with no intermission.  For more information, check the specific concert page approximately two weeks before the concert.

 

What should I wear?

A concert is often considered a special event so people typically dress as they might for church, a business meeting, or a date.  Downtown concerts tend to be on the dressier side and Neighborhood concerts more casual.  Whatever the case, be comfortable, and remember though Houston is usually hot outside, inside it is often chilly with the air conditioning, so you might want a sweater or wrap.

When do I applaud?

If it is your first time at an orchestra concert, it can be daunting to know when to clap.  Nowadays, we usually clap when the conductor and/or soloists appear on stage and also at the conclusion of an entire piece (but not in between movements).  And if all else fails, feel free to follow the lead of others.

 

What if I am running Late?

Late seating is often available during the first convenient break in performance and is always at the discretion of the ushers, varying by performance.  Especially at our Wortham concerts, please allow plenty of time for parking and getting to your seat. 

What if I have to leave?

If you need to leave during a performance to use the restroom, take a call or otherwise, no worries.  You will be allowed back in at the discretion of the ushers, usually at the first convenient break in performance.  

 

Can I take pictures or videos?

Recording of Mercury performances by camera, audio or video equipment is prohibited without expressed permission.  But you are welcome to take pictures of your program and tickets before the orchestra starts playing.

Can I use my phone OR TALK?

Out of respect for our musicians, please be sure to silence your phones and other noisy devices and refrain from texting or talking while they are performing.  Disruptive or unruly patrons may be asked to leave with no refund. 

 

What if I lost a personal item?

If you lost something, it is usually best to check with the venue directly.  But feel free to call us, we’re happy to check if something made its way to us or we can help you get in touch with the right person.

 
 

Supporting Mercury


What is Mercury's Mission?

Mercury’s mission is to serve the community by celebrating the power of music, Baroque and beyond, teaching, sharing and performing with passion, intimacy and excellence.

Non-Profit Information

Mercury is a 501(c)(3) non-profit organization. Our federal tax ID is 76-0663007.

 

Why should I support Mercury?

Ticket revenue accounts for only 25% of our operating budget.  Without your support, Mercury would not be able to perform for over 20,000 Houstonians each year and we wouldn't reach thousands of students in Houston-area schools with our engaging educational programs.  Quite simply, Mercury would not be possible without your help.  We are grateful every day for the support we receive that allows to continue bringing wonderful music to life.  If you would like to further Mercury's mission, click here to donate today.

What are the benefits of donating?

Donors enhance their Mercury experience through a host of benefits, from season-long recognition in our programs to in-home concerts, depending on the amount contributed.  To learn more about the benefits for individuals and corporate sponsors, click here or contact Kade Smith at kade@mercuryhouston.org or 713.533.0080.

 

What is the Patron Society?

Mercury’s Patron Society recognizes individuals who offer generous support at the leadership level of $2,000 or more annually in unrestricted operating gifts.  Patron Society gifts support Mercury’s concert programs and education programs.  Members receive valet parking at Wortham concerts, invitations to special private events, and other benefits.

What is a Super Subscriber?

Mercury Super Subscribers are subscribers who contributed $100 with their subscription.  In addition to our standard donor benefits, they are also receive special recognition in the program and invitations to our Opening Night Party and other events throughout the season. 

 

Tax Acknowledgments

All donors will receive a contribution acknowledgment for tax purposes.  Your tax acknowledgment should arrive within one month of your contribution, or, for ticket donations, within two weeks of the concert date.  Please contact us if you need your acknowledgment resent or would like it sent by email.

Volunteering

Mercury welcomes volunteers for a variety of activites, including helping in the office, at concerts andother special events.  If you would like to support Mercury in a fun, unique way, consider volunteering!  Additional details here or contact Kade Smith at 713.533.0080 or kade@mercuryhouston.org.

 

Working with Mercury